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Terms & Policies

The following Terms and Policies apply to the use of this Web site as well as all transactions conducted through the site.

All content appearing on this Web site is the property of:

Riverwoods Flooring
1111 W. Washington Center Rd. Fort Wayne, IN. 46825
Copyright © 2007-2023 Riverwoods Flooring. All rights reserved.

As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2007-2023 Riverwoods Flooring. All rights reserved.

Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Riverwoods Flooring and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Riverwoods Flooring believes that customer conduct violates applicable law or is harmful to the interests of Riverwoods Flooring and its subsidiaries.

Privacy Policy
Riverwoods Flooring will never sell, forward, or give any of your personal information to anyone. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company or individual for any reason whatsoever.

Shipping & Delivery
Riverwoods Flooring ships merchandise to locations within the continental United States, Alaska and Hawaii. Please call or email for shipping rates to Alaska and Hawaii. Riverwoods Flooring uses only the best shipping companies from coast to coast to insure low cost, fast, damage free delivery. Once your order ships you will receive an email with your tracking information, you will also be contacted by the shipper to schedule your delivery.  Orders normally ship within 2-3 business days from the time the order is placed.  We have a 200 Sq/Ft flooring minimum that we will ship, orders under 200 Sq/Ft will be cancelled. Items marked as Free Shipping require 300 Sq/Ft or more. 

Orders are shipped with curbside business day delivery - the driver will pull the pallet to the back of the truck and hand the cartons to you.  A lift gate truck can be arranged for an additional charge to lower the pallet to the ground.  You will need to then move the cartons to where you want them.  Please let us know if you need a lift gate when ordering and we will add it to your order.

Your flooring is carefully packaged to ship to you and should arrive in good condition.  If there is any shipping damage or shortage, the number of cartons that are damaged or short must be noted on the driver's delivery record at the time it is delivered.  NEVER REFUSE A SHIPMENT. When inspecting for damage, please note that it is not unusual to have damaged cardboard that occurred during shipping or handling without having damaged contents. Shipping damage to the actual flooring is rare, but it does occasionally happen. If this occurs, separate the affected cartons, and count the number of actual pieces damaged. Your replacement or credit is based on this amount, and will be rounded up to the number of cartons needed. Do not dispose of the damaged pieces or cartons until directed by us, as they will become the property of the shipper if they so choose.

Sales Tax
Riverwoods Flooring has locations in Indiana and Michigan.  We are obligated to collect Indiana sales tax on any items shipped to destinations in Indiana and Michigan sales tax on any items shipped to destinations in Michigan. We are not obligated to, and do not, collect sales tax on orders shipping to destinations outside of Indiana and Michigan.

Return Policy
We do not accept returns on any shipped orders due to the re-stocking fees and shipping charges that would be involved.

Disclaimer Of Warranties
Riverwoods Flooring makes no warranty of any kind, express or implied, whether of merchantability or fitness for particular purpose or against patent, copyright, or trademark infringement or otherwise.  Riverwoods Flooring does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the products or otherwise relating to such materials.  Riverwoods Flooring is not the manufacturer of the products sold hereunder and is not responsible for defects in the products or in the installation instructions.  Other than the manufacturers warranty, buyer assumes and incurs all risk resulting from the use and installation of the products sold hereunder, whether used singly or in combination with other products.

If any law suit or other legal dispute were to arise, both parties, the seller being RiverwoodsFlooring.com, and the buyer (the customer, you) agree the proper venue for the legal proceedings will be Allen County, Indiana, United States of America.  These terms and conditions contain the entire agreement between Riverwoods Flooring and you.  By making your purchase hereunder, you acknowledge that no promises, representations or warranties except such as may be herein expressly set forth in writing have been made by Riverwoods Flooring as an entity (and not by any individual person) or its agent and that no modification of or addition to any provision hereof shall be valid or binding upon Riverwoods Flooring, its succesors, or assigns, unless expressly set forth herein in writing.  In no event shall Riverwoods Flooring be liable for special, incidental or consequential damages.

Store Hours
Customer service representatives are available from 9:00-7:00 Monday through Friday, 11:00-5:00 Saturday EST. Please call (866) 588-1999 for assistance.